Feribot Bileti İptal ve İade Koşulları 2026

1) CHECK-IN

a) Passengers must be present at the relevant company's Check-in Office at least 1 hour before departure time to complete check-in procedures for passport and visa controls, and to receive their ferry tickets for Fethiye-Rhodes, Çeşme-Chios, Bodrum-Kos, Kuşadası-Samos, Bodrum-Rhodes, and Bodrum-Mykonos routes. Check-in procedures end 30 minutes before departure. Earlier arrival is recommended on weekends and during high season.

                    
                    Check-in can be done at all our offices before the departure day. Passengers must be on the ferry 15 minutes before departure.
                

b) Special provisions for passengers traveling with vehicles:

Check-in for passengers with vehicles is only done at the Port office.
Passengers with vehicles must be at the port at least 1.5 hours before departure.
For company vehicles, signature circular is required if you are the owner, or notarized power of attorney if you are an employee.
To travel abroad with a rental car, you must obtain a notarized power of attorney from the rental company.
Green Card Insurance is an additional policy that makes your vehicle insurance valid abroad. It can be obtained from insurance companies.

2) OPEN TICKETS

Open tickets can only be scheduled when seats are available and only through the relevant company offices. To close open tickets, you must contact a carrier company at least 1 day before departure.

Open tickets are valid for 6 months. Unused tickets are automatically cancelled 6 months after the issue date.

3) LOST TICKET

Passengers who lose their ticket must purchase a new one. Agencies are not responsible for lost tickets under any circumstances.

4) NON-TRANSFERABLE TICKETS

Tickets issued in a passenger's name cannot be transferred or resold to another person. If a ticket is presented for travel or refund by someone other than the person entitled to travel, the carrier is not liable to the entitled person if they transport or refund the presenter in good faith.

5) TICKET CANCELLATION AND REFUND REQUESTS

Due to the Distance Contracts Regulation dated 27.11.2014 not applying to 'Passenger Transport Services', the BUYER does NOT have a right of withdrawal.

                    
                    Passengers have the right to reschedule their tickets once, provided they notify at least 2 days before departure. Refund requests will not be accepted.
                

6) DENIED ENTRY/EXIT

In cases where the passenger is denied entry/exit due to judicial, administrative, visa issues, or issues related to vehicles, pets, etc. not caused by the Seller, the service contract terminates and no refund requests will be accepted.

7) VOYAGE CANCELLATION / CHANGE

Agencies are obliged to register passengers' mobile numbers in the system so passengers can be notified of cancellations or changes.
In case of cancellations due to adverse weather conditions, passengers receive an unconditional 100% refund.
The Seller is not responsible for accommodation or food expenses arising from weather conditions or similar situations beyond their control.
The carrier reserves the right to change departure time or vessel in case of unscheduled flag state inspections or unplanned ship breakdowns.

8) TICKET CONTROL

Ticket controls are done at the ship's gate using barcodes on boarding passes. Passengers with cancelled, date-changed, or suspended tickets will not be allowed on board.

9) SPECIAL REQUESTS / PETS

Agencies must inform the Carrier about passengers with special needs at least 2 hours before departure.
Required documents for passengers traveling with pets must be requested from the Carrier's offices and submitted 2 days before travel. Travel cannot be confirmed without approval from the Veterinary Authority.

CANCELLATION & REFUND POLICY AND GENERAL RULES